COVID-19 Practice Changes

We are here to help you. Appointments are being delivered over the telephone, online and, where appropriate, face-to-face; you will be advised on the best approach for you once a doctor has assessed your needs.

Due to ongoing concerns regarding the spreading of Coronavirus and in line with NHS guidance, we continue to operate a total triage system and no appointments can be booked without previous assessment by a doctor. This is to limit face-face contact where possible and help stop the spread of coronavirus.

If you think you need to see or speak with a doctor, please start your consultation here using the DoctorLink Symptoms Assessment Tool.

Once you have completed the symptoms assessment, the system will show your outcome which will tell you who you should see and how quickly. When appropriate you will have a telephone or video consultation with a doctor who will assess what is most appropriate for you and will ask you to visit the practice for a face-to-face appointment when clinically necessary. Please do not come into the surgery unless you have been asked to do so. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

If you are waiting for a check-up, please be assured we will be in touch.

If you need to speak to the practice please choose one of the following options – The doctors ask that you provide the receptionists with sufficient information about the nature of your query, to ensure that calls are managed by the most appropriate team member.

  • For Reception – Option 1
  • For administrator – Option 2 ( between 11am and 6:30pm)
  • For Secretary – Option 3 (between 9:30am and 2:30pm)

Please note: depending on staff availability, whilst we continue to manage the current health crisis, Option 2 and 3 may at times be unavailable; in those cases please call back at another time. It is important that we keep phone lines free for clinical matters as much as possible.