Tynemouth Medical Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

We are currently closed.

Monday	08:00-19:30
Tuesday	08:00-19:30
Wednesday	08:00-19:30
Thursday	08:00-19:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

We open at 07:30 when we have extended hours morning sessions.

We are unable to deal with medical emergencies after 18:30, and are only available for pre-booked appointments. Should you need urgent medical attention, please call our out of hours provider on 111.

Out of Hours Service

Between 18:30 and 08:00 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

When We Are Closed

GP Access Hubs

Appointments are now available for all patients registered at any Haringey practice.

Monday to Friday: 18:30 – 20:30
Saturday and Sunday: 08:00 – 20:00

Contact your GP practice or call 0330 053 9499 during the above hub opening hours to book an appointment at one of four locations. Please note opening hours will vary between hubs:

You can make an appointment if you are registered at any practice in Haringey. You will be able to see a local Haringey GP or healthcare professional. It may be someone from your practice, and if not, it will be another local GP, practice nurse or healthcare assistant.

NHS 111

In the case of urgent need when the practice is closed you can call 111 to speak to a clinician. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Christmas and New Year Opening Hours 2019

View our Christmas and New Year 2019 opening hours

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions: